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Cornell University Veterinary Specialists (CUVS) is a specialty and emergency veterinary center located in Stamford CT. CUVS is a mission-driven hospital that redefines the delivery of specialty and emergency care by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession. Our ethos is simple: you cannot have the best medicine without the best people. We are dedicated to helping our team members develop to their fullest potential. and are proactive in assisting each individual to achieve their professional goals. At CUVS, practice the way you dream - practice with passion.

We are looking for a full time Client Services Coordinator to join our team.


The Client Services Coordinator is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians, and members of the CUVS team. The CSC will be responsible for the the full client experience which includes engaging with clients, capturing accurate account information, appointment scheduling and payment process.

Essential Duties and Responsibilities:

  • Ensures all authorizations, consent forms, deposits and important client contact information updates are completed before patient admission to the hospital

  • Creates, produces and distributes reminders to clients for schedules and/or confirms appointments, as needed

  • Supports the Telephone Operators when call volume is high. Receives, screens, and directs incoming phone calls in a pleasant and timely manner; provides requested information and support or forwards to appropriate individuals for further assistance

  • Assesses, diagnoses and resolves issues and concerns in a manner that results in a positive experience

  • Models and delivers an exceptional client experience with all parties in accordance with CUVS service standards

  • Executes daily client services task lists/checklists in a timely, accurate and complete manner








•  Walking, standing for long periods of time, bending, kneeling
•  Stress associated with patient illness, death, and compassion-


•  The hospital operates 24/7, a usual work schedule may

    include daytime and/or swing and/or evening shift hours

    including weekends and participation in a holiday rotation

Requirements and Qualifications


  • Must be available to work a rotating schedule that includes days, evenings, nights, weekends and holidays.

  • High school diploma or equivalent

  • 1-2 years of relevant experience in a service-oriented environment, preferably in customer service, retail, veterinary, or human medicine,

  • Excellent communication and people skills, with a strong command of written and spoken English

  • Basic computer literacy: experience with practice management or EMR software preferred

  • A proactive, solutions-oriented attitude with effective multi-tasking skills

  • Comfort working in proximity with animals, including large dogs

  • Compliance with hospital policies, procedures, protocols and guidelines for client service operations.

Our comprehensive benefits package includes:

  • Paid Time Off

  • Tuition assistance

  • 50% discount on veterinary care / Pet Reimbursement Stipend

  • 401K Match

  • License Reimbursement

  • Continuing Education Allowance

  • Comprehensive medical, dental, and vision coverage

  • Opportunities for career advancement

​Individuals with a passion for their work, a strong sense of collaboration and teamwork, and an appreciation for diversity are strongly encouraged to apply.


Please contact:

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