Cornell University Veterinary Specialists (CUVS) is a specialty and emergency veterinary center located in Stamford CT. CUVS is a mission-driven hospital that redefines the delivery of specialty and emergency care by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession. Our ethos is simple: you cannot have the best medicine without the best people. We are dedicated to helping our team members develop to their fullest potential. and are proactive in assisting each individual to achieve their professional goals. At CUVS, practice the way you dream - practice with passion.

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We are looking for a full time Client Services Coordinator to join our team.

 

The Client Services Coordinator is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians, and members of the CUVS team. The CSC will be responsible for the the full client experience which includes engaging with clients, capturing accurate account information, appointment scheduling and payment process.

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Essential Duties and Responsibilities:

• Ensures all authorizations, consent forms, deposits and important client contact information updates are completed before patient admission to the hospital

• Creates, produces and distributes reminders to clients for schedules and/or confirms appointments, as needed

• Supports the Telephone Operators when call volume is high. Receives, screens, and directs incoming phone calls in a pleasant and timely manner; provides requested information and support or forwards to appropriate individuals for further assistance

• Assesses, diagnoses and resolves issues and concerns in a manner that results in a positive experience

• Models and delivers an exceptional client experience with all parties in accordance with CUVS service standards

• Executes daily client services task lists/checklists in a timely, accurate and complete manner